Refund Policy

Refund & Return Policy

Last updated: June 19, 2025

At Marceel, your satisfaction is important to us. If you’re not completely happy with your purchase, we’re here to help.

📦 Return Eligibility

We accept returns within 14 days of delivery for items that meet the following conditions:

The item is unused, in original condition, and in original packaging
You provide proof of purchase (order confirmation or receipt)

Non-returnable items include:

Items marked as final sale
Gift cards or promotional items
Used, damaged, or altered products

🔄 Return Process

Contact us at 📧 marcellus.menge@aol.com within 14 days of receiving your order.
Include your order number, reason for return, and any relevant photos (if applicable).
Once approved, we’ll provide instructions for returning the item.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

💸 Refunds

Once your return is received and inspected, we will:

Notify you via email
Approve or reject the refund based on item condition
If approved, issue a refund to your original payment method within 5–10 business days

Original shipping costs are non-refundable unless the return is due to our error.

❗Damaged or Incorrect Items

If you receive a defective or incorrect item, please contact us within 3 days of delivery. We’ll offer a replacement or full refund, including return shipping.

📦 Exchanges

We currently do not offer direct exchanges. If you need a different item, please return your original item (if eligible) and place a new order.

🌍 International Returns

For returns outside the EU, US, Canada, and Australia:
Please contact us first. Customs duties and taxes are non-refundable, and international return shipping is the customer’s responsibility.

📩 Contact Us

If you have any questions or need help with a return or refund, please reach out to:
📧 marcellus.menge@aol.com
🌐 https://marcellusmenge.wixsite.com/marceel